Monday, August 13, 2018

Is the Visual Studio Community 2017 version 15.7.6 better than 15.7.5? - Part 2

This problem was reported to the FORUM and this was also put in triage.

The next step was to seek help. There was a chat help available and started a chat session with one of the help staff:

Here is the transcript:

Contact us

XXXXX
End chat
XXXXX
Thank you for contacting Microsoft Support. I am XXXXX. How can I help you today?
4:08 pm
XXXXX
Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.
4:08 pm
XXXXX
follow up with product team on that post
4:10 pm
XXXXX
you can do that
4:10 pm
Me
in 15.7.5 as well 15.7.6 the C# templates are in a different node in the New Project. However using the template lots of errors are spawned. I have reported to the forum in the last couple of days. All reported problems are in triage. What happens now?
4:10 pm
XXXXX
waiting for the product team to check whether it is a bug or not
4:11 pm
Me
How long this process takes?
4:11 pm
XXXXX
I am not sure about that. if there is no progress, you can raise new post to increase the visibility of the issue
4:12 pm
Me
In the absence of a reply from the forum, what is the best course of action? Surely, not waiting.
4:13 pm
Me
Hello.
4:14 pm
XXXXX
that is a free forum and here is the free chat
4:15 pm
XXXXX
and product team is already looking into it
4:15 pm
XXXXX
if you still want to chase it, then maybe paid techinical support is the next level
4:16 pm
I have replaced name of the Microsoft staff by XXXXX.

Looks like I will be just waiting for Microsoft to resolve this issue as I cannot afford paid technical help just to contribute to my blog (just to help Microsoft  improve its product).


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